How Zavi Increased sales volume by 5X with Rep
Apparel and Textiles
Offset the burden on live customer service representatives, increase customer engagement with the product, and decrease the customer drop-off rate.
Integrating Rep's 24/7 AI-powered sales assistant into the existing website to help better engage customers.
Ten times the customer engagement using the onsite AI-powered sales assistant than via previous customer service methods. Immediate 11% lift in sales.
Zavi by the Numbers
engagement with AI-powered sales assistant than live assistance
lift in sales volume immediately
Empower your customers with conversational AI that converts
Through Rep’s intervention, Zavi saw a near-instant reversal of fortune. Their e-commerce business began to live up to the hype the brand had generated. With the use of the AI-powered sales assistant, Zavi was able to engage their customers in a more timely fashion, answering questions, routing customers to meaningful suggestions, and engaging in active selling techniques around the clock.
As a result of the onsite AI-powered sales assistant implementation, Zavi saw a staggering 10 times more engagement with their e-commerce site than they did using live customer service assistants. People were still attracted by the brand’s messaging, but now they were engaged, exploring the products and browsing the site in depth. In addition, Zavi quickly saw a boost to their overall sales due to Rep’s intervention. Using our AI-powered sales assistant, Zavi saw an immediate 11% lift in sales.