These brands improved customer experience across all stages of the funnel
Rep has earned our strongest endorsement for the quality of their work
For their customer engagement. With a huge catalog of coffees, teas, and merchandise, we needed the ability to direct customers to the right product more efficiently than simple filters could accomplish.
Marketing Manager, Fresh Roasted Coffee
Rep’s AI sales assistant helped us effectively relate our story —and gain loyal customers!
Our brand, They New York, had phenomenal results when it came to in-person sales, but our online presence was lacking. We weren’t able to leverage our story the way we did in the brick-and-mortar arena. Implementing Rep’s AI chatbot helped us change all that. We were able to build a bridge to our customers when it mattered most.
COO, They New York
‘Rep’ made it so easy to create a personal communication channel with our customers!
With our online store, we wanted to interact with clients one-on-one, we wanted to have personal relationships with our clients the same way that a brick-and-mortar store would have. Rep made it as easy as messaging a friend and we increased sales and improved the customer experience on the website.
‘Rep’ has been a great help to us.
The AI salesperson is able to answer any product-related questions and recommend products that are best suited for the customer. By helping out with basic questions Rep was able to reduce customer support tickets. Not to forget that the conversion rate has increased exponentially. Also, the setup has taken very little effort on our side as it is a fully managed service. I would recommend Rep to everyone.
Co-founder and CXO, Underoutfit
It’s a great tool for any e-commerce business looking for an easy-to-use customer service solution
Since implementing, we’ve seen an increase in checkout conversion with visitors who interact with the on-site solution and continue to improve triggers and flows based on data gathered.
E-commerce Manager, Zavi
We have been experiencing exponential conversion gains since starting the service two months ago because they consistently make adjustments to the needs of our users
We rarely take experiment with new software on our website because there are normally so many false claims made by new apps offering to increase revenue or conversion. The people at Rep seemed very genuine so we gave them a chance
We are seeing very positive results across our major KPI’s, and the implementation and ongoing optimization has required very little effort on my end
My experience with Rep has been great. I can keep focusing on the other aspects of my business and feel comfortable knowing that Rep is doing everything they can to keep improving our results.
eCommerce Manager, Ritual Zero Proof
Our customers see results at scale
A great sales associate proactively approaches disengaged customers in critical moments
Our AI uses behavioral analysis to detect when your customers are about to abandon your website and offers them contextual and personalized shopping assistance in real-time.
- AI-powered detection of customer drop-off from the website – seconds before it happens
- Conversion rate lift in every stage of the funnel
- Adaptive and contextual conversation based on the customer’s journey
A professional sales associate transforms conversations into sales
Accompany every customer with a personalized, AI-powered sales associate which will give them contextual guidance through every step of their journey and do it for you 24/7.
- Help customers find the right product for them
- Guided shopping experience from the homepage to checkout
- Personalize deals and recommendations to your customers
- Collect leads for email and SMS lists and give your customers immediate discounts
A smart sales associate listens to your customers
Unlock critical customer insights and understand why your visitors are not converting . Stop guessing and start listening.
- Gain real customer feedback about your shop and products
- Attend to negative customer experiences and optimize your website
- Optimize audiences of paid campaigns. Extract segmentation based on conversations with customers to increase ROAS.
An incredible sales associate gives your customers the best care
Show your customers the best service possible through an engaging conversation
- Contact support and integrations with leading CRMs
- Order tracking
- Answering FAQs
- Request customer feedback
- Hand-off to live human agent when necessary
Set up in seconds
How it works
1-click integration with your online store
With seamless integration with your e-commerce platform, our AI converts your entire product catalog into sales conversations
Collect customer behavioral data
Using real-time behavioral analysis and deep segmentation, our AI Drop-off detection engine detects disengaged customers and when to approach them
Convert visitors into loyal customers
Our AI sales associate proactively approaches customers with a hyper contextual and personalized sales conversation and makes sure they check out with a great shopping experience