These brands improved customer experience across all stages of the funnel
Rep has earned our strongest endorsement for the quality of their work
For their customer engagement. With a huge catalog of coffees, teas, and merchandise, we needed the ability to direct customers to the right product more efficiently than simple filters could accomplish.
Marketing Manager, Fresh Roasted Coffee
Rep’s AI sales assistant helped us effectively relate our story —and gain loyal customers!
Our brand, They New York, had phenomenal results when it came to in-person sales, but our online presence was lacking. We weren’t able to leverage our story the way we did in the brick-and-mortar arena. Implementing Rep’s AI chatbot helped us change all that. We were able to build a bridge to our customers when it mattered most.
COO, They New York
‘Rep’ made it so easy to create a personal communication channel with our customers!
With our online store, we wanted to interact with clients one-on-one, we wanted to have personal relationships with our clients the same way that a brick-and-mortar store would have. Rep made it as easy as messaging a friend and we increased sales and improved the customer experience on the website.
‘Rep’ has been a great help to us.
The AI salesperson is able to answer any product-related questions and recommend products that are best suited for the customer. By helping out with basic questions Rep was able to reduce customer support tickets. Not to forget that the conversion rate has increased exponentially. Also, the setup has taken very little effort on our side as it is a fully managed service. I would recommend Rep to everyone.
Co-founder and CXO, Underoutfit
It’s a great tool for any e-commerce business looking for an easy-to-use customer service solution
Since implementing, we’ve seen an increase in checkout conversion with visitors who interact with the on-site solution and continue to improve triggers and flows based on data gathered.
E-commerce Manager, Zavi
We have been experiencing exponential conversion gains since starting the service two months ago because they consistently make adjustments to the needs of our users
We rarely take experiment with new software on our website because there are normally so many false claims made by new apps offering to increase revenue or conversion. The people at Rep seemed very genuine so we gave them a chance
We are seeing very positive results across our major KPI’s, and the implementation and ongoing optimization has required very little effort on my end
My experience with Rep has been great. I can keep focusing on the other aspects of my business and feel comfortable knowing that Rep is doing everything they can to keep improving our results.
eCommerce Manager, Ritual Zero Proof