Integration with Help Scout

Integrate Rep with your Help Scout account so that customer inquiries which couldn’t be answered by the AI will be handed off to a human representative

Integration Overview

Upgrade your customer service to the next level with Rep. Our AI will deflect over 99% of your customer service related inquiries. The ones that the AI cannot answer will be handed off to a human representative using your Help Scout helpdesk. The human rep will also receive a detailed summary of the customer behavior on the website and the customer’s purchase history.

Just Tell Alexa What You Want!

Enhanced Customer Service!

Explore the many features and capabilities available to you with Rep and Help Scout!

  • Human assistance requests
    Sends support requests to Help Scout when a customer specifically asks for help from a human representative or if the AI fails to find a suitable answer
  • Reduce customer service tickets with AI
    Our AI will be able to answer over 90% of your common customer inquiries so your human customer service reps can focus on more complex problems
  • Enriched CRM data
    Gather more information regarding the customer inquiry and full context with Rep’s behavioral data analysis
  • Request feedback
    Collect feedback and send it to Help Scout at any moment you define on the customer’s journey to optimize your products and service

About Help Scout

Helpdesk designed for e-commerce stores. Help Scout provides multichannel customer service from a single app. Merchants can gain productivity with automated responses to common requests.

Empower your customers with conversational AI that converts

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