Upgrade your customer service to the next level with Rep. Our AI will deflect over 99% of your customer service related inquiries. The ones that the AI cannot answer will be handed off to a human representative using your Help Scout helpdesk. The human rep will also receive a detailed summary of the customer behavior on the website and the customer’s purchase history.
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Enhanced Customer Service!
Explore the many features and capabilities available to you with Rep and Help Scout!
- Human assistance requests
Sends support requests to Help Scout when a customer specifically asks for help from a human representative or if the AI fails to find a suitable answer
- Reduce customer service tickets with AI
Our AI will be able to answer over 90% of your common customer inquiries so your human customer service reps can focus on more complex problems
- Enriched CRM data
Gather more information regarding the customer inquiry and full context with Rep’s behavioral data analysis
- Request feedback
Collect feedback and send it to Help Scout at any moment you define on the customer’s journey to optimize your products and service