Build for Shopify

Automate common customer support queries with powerful AI, 24/7

Let Rep take the pressure off your human representatives. Our AI-powered customer service rep will answer 70% of your customer support tickets.

30-day free trial

Book a Demo

We are Rep

Helping e-commerce brands reduce the load of support tickets with a personalized guided shopping experience

With Rep

Our customers see results at scale


Average ROI on the price of Rep

Over 250%

Conversion rate uplift from website traffic

More than 70%

Reduction in customer service tickets

Improve customer satisfaction

Delight customers 24/7

Our AI-powered CSRs work around the clock to create an in-store experience online – answer questions, deliver resources, and drive sales 24/7.

  • Deliver support at the exact moment a customer needs it 
  • Easily hand-off to a live human agent when necessary
  • Share valuable resources and information about orders, returns, and shipping
Reduce churn

Remove friction to drive long-term loyalty

Unlock critical customer insights to understand who’s buying from you and identify any friction points in the shopping cycle.

  • Access real customer feedback about your shop and products
  • Address negative customer experiences ASAP
  • Optimize your store to keep customers coming back
Boost revenue

Engage high-intent shoppers

Our AI uses behavioral analysis to identify buy-ready shoppers and tackle any last-minute objections they might have. 

  • Personalized shopping assistance in real-time 
  • Make purchasing decisions a no-brainer for buy-ready customers
  • Contextual conversations that push shoppers to checkout
Increase sales

Unlock sales from on-the-fence shoppers

Detect when customers are about to abandon your site and jump in to offer real-time assistance.

  • Identify drop-offs seconds before they happen
  • Soothe hesitations and tackle purchasing objections 
  • Proactively approach disengaged customers with relevant resources
Increase order value

Increase AOV with contextual offers

Serve personalized product recommendations and relevant, in-the-moment upsells to create a slick shopping process.

  • Create a guided shopping experience from start to finish
  • Highlight personalized deals and product recommendations
  • Reward your best customers with exclusive offers and discounts

Don’t just take our word for it. Meet our brands

Conversational AI that drives conversions and customer satisfaction

Request a Demo

How it works


Connect your store in 1 click

Integrate Rep with your e-commerce store, and our AI will automatically convert your entire product catalog into sales conversations.


Collect customer behavioral data

Unlock valuable insights and use real-time behavioral analysis and deep segmentation to engage shoppers at all stages of the funnel.


Convert visitors into loyal customers

Proactively approach shoppers with personalized and contextual conversations that keep them coming back for more.

Try Rep with a 30-day free trial

Guide shoppers seamlessly to checkout with powerful conversational AI

  • This field is for validation purposes and should be left unchanged.

Latest blog

What is Conversational Shopping

| customer journey | No Comments
Despite the rise in technology and the ever-present narrative that robots are going to take over the world, consumers still crave a human touch when shopping. It’s the reason brick-and-mortar…

Boost Sales This Holiday Season with AI-Guided Shopping 

| conversion optimization | No Comments
The holidays are just around the corner, which means brands and retailers are ramping up for the busiest shopping season of the year. Getting in on the action can reap…