Rep is an AI-powered personal shopping assistant. With Rep, you can quickly create a fully branded, customized sales assistant, and deploy it to your online store and also on Alexa (more channels coming soon!). Your store’s shopping assistant will accompany customers in your online store and approach them in critical moments to offer assistance, whether it is to assist in finding the right product, answer questions instantly, promote certain products and offers, and much more. 

Rep offers 2 software-as-a-service solutions:

1. Our voice-solution converts your eCommerce website into a voice-enabled store (voice-store), with complete conversational AI capabilities, on smart speakers such as Alexa and Google Assistant. This enables your brand to interact with every customer and guide them through your products or to deliver them your content. 
2. Our web solution is based on the same technology as our voice solution, except we brought the shopping experience to your website in a chatbot format. We enable merchants to give a personalized sales assistance experience to each customer based on their behavior on the website, product search history, and deep segmentation. The chatbot can answer sophisticated questions and guide the customer through the whole funnel up to a successful checkout and even post-purchase upsell.

Rep is an AI-powered personal shopping assistant. With Rep, you can quickly create a fully branded, customized sales assistant, and deploy it to your online store and also on Alexa (more channels coming soon!). Your store’s shopping assistant will accompany customers in your online store and approach them in critical moments to offer assistance, whether it is to assist in finding the right product, answer questions instantly, promote certain products and offers, and much more. 

To give great customer service, a shopping assistant must know your products and brand, but also your customer. To know everything about your catalog and products, Rep offers one-click integration with major e-commerce platforms such as Shopify and Magento. Once set up, we sync your catalog continuously so it’s always up to date. To know your customer, Rep offers auto-tracking of basic events on your website like page views, product views, etc. You can use manual tracking through Google Tag Manager or other tools to enrich the experience and achieve incredible personalization and results.

Rep integrates with Shopify. Your shop’s catalog is fully integrated and you will have access to in-depth analytics for insights on how to optimize your conversation through the chatbot. It takes 20 minutes to integrate Shopify.

Unlike other chatbots, our shopping assistant doesn’t just sit there and awaits the customer to ask a question. It’s proactive, just like a real, brick-and-mortar in-store sales associate would be. Not only that, it can tailor its opening lines and suggestions to each individual customer, according to their behavior, search history, purchase history, and segmentation.

The chatbot is an adaptive conversation solution that creates a 2-way conversation in text format and approaches customers before they abandon the website. We enable merchants to give a personalized experience to each customer depending on their behavior on the website, product search history, and deep segmentation. There is no chatbot solution like ours on the market.

Not much! Just connect your Shopify account to our platform and choose some of the templated flows.

We see that the voice solution is especially successful for big brands, and we are determined to provide a shopping solution where SMB and mid-market businesses see the added value. We came up with improving the shopping experience and increasing conversion rates for e-commerce brands on the website, on desktop, and mobile.

Not much! Just connect your Shopify account to our platform and choose some of the templated flows.

Yes! Just like any other chatbot, the customer can start interacting with the chatbot by clicking on the icon. The chatbot is a smart AI and will have answers to any shopping intent. The chatbot will be able to answer most of the general questions, depending on how many questions and answers are configured in our platform.

You can add as many FAQs as you’d like. The more questions and answers you add, the more your assistant can answer automatically. We provide plug-and-play templates for common questions. If your assistant doesn’t know the answer, it will gracefully hand the conversation off to a human agent.

Yes! Every message your assistant sends is customizable. You can also customize the chatbot appearance with your icon and brand colors.

Our chatbot is an AI bot that answers questions, but also is able to direct customers to send customer requests directly to the support email. We have an integration with Gorgias that enables customers to chat with a representative from the brand through our chatbot.

Rep offers one-click integration with your eCommerce platform (Shopify, Magento, etc.) so you can get started immediately. Once your assistant is live, all you have to do is to add content and enrich the experience.

Yes, it’s easy! Our solution integrates with Gorgias or email. When a customer asks for support, your assistant will send an email with the inquiry or create a ticket in Gorgias. With Gorgias, you can even reply immediately and the assistant will deliver your answers live directly to your customer.