We are Rep
Helping e-commerce brands reduce the load of support tickets with a personalized guided shopping experience
Our customers see results at scale
Improve customer satisfaction
Delight customers 24/7
Our AI-powered CSRs work around the clock to create an in-store experience online – answer questions, deliver resources, and drive sales 24/7.
- Deliver support at the exact moment a customer needs it
- Easily hand-off to a live human agent when necessary
- Share valuable resources and information about orders, returns, and shipping
Remove friction to drive long-term loyalty
Unlock critical customer insights to understand who’s buying from you and identify any friction points in the shopping cycle.
- Access real customer feedback about your shop and products
- Address negative customer experiences ASAP
- Optimize your store to keep customers coming back
Engage high-intent shoppers
Our AI uses behavioral analysis to identify buy-ready shoppers and tackle any last-minute objections they might have.
- Personalized shopping assistance in real-time
- Make purchasing decisions a no-brainer for buy-ready customers
- Contextual conversations that push shoppers to checkout
Unlock sales from on-the-fence shoppers
Detect when customers are about to abandon your site and jump in to offer real-time assistance.
- Identify drop-offs seconds before they happen
- Soothe hesitations and tackle purchasing objections
- Proactively approach disengaged customers with relevant resources
Increase order value
Increase AOV with contextual offers
Serve personalized product recommendations and relevant, in-the-moment upsells to create a slick shopping process.
- Create a guided shopping experience from start to finish
- Highlight personalized deals and product recommendations
- Reward your best customers with exclusive offers and discounts
Don’t just take our word for it. Meet our brands
Rep has earned our strongest endorsement for the quality of their work
For their customer engagement. With a huge catalog of coffees, teas, and merchandise, we needed the ability to direct customers to the right product more efficiently than simple filters could accomplish.
Marketing Manager, Fresh Roasted Coffee
Rep’s AI sales assistant helped us effectively relate our story —and gain loyal customers!
Our brand, They New York, had phenomenal results when it came to in-person sales, but our online presence was lacking. We weren’t able to leverage our story the way we did in the brick-and-mortar arena. Implementing Rep’s AI chatbot helped us change all that.
COO, They New York
‘Rep’ made it so easy to create a personal communication channel with our customers!
With our online store, we wanted to interact with clients one-on-one, we wanted to have personal relationships with our clients the same way that a brick-and-mortar store would have. Rep made it as easy as messaging a friend and we increased sales and improved the customer experience on the website.
‘Rep’ has been a great help to us.
The AI salesperson is able to answer any product-related questions and recommend products that are best suited for the customer. By helping out with basic questions Rep was able to reduce customer support tickets. Not to forget that the conversion rate has increased exponentially.
Co-founder and CXO, Underoutfit
It’s a great tool for any e-commerce business looking for an easy-to-use customer service solution
Since implementing, we’ve seen an increase in checkout conversion with visitors who interact with the on-site solution and continue to improve triggers and flows based on data gathered.
E-commerce Manager, Zavi
We got the results and were pleased to see a 15% uplift in revenue per session.
The most amazing thing about that is we launched with a minimal product, with the many optimizations to come we are excited about the long term.
Managing Director, Herbaly
We are seeing very positive results across our major KPI’s, and the implementation and ongoing optimization has required very little effort on my end
My experience with Rep has been great. I can keep focusing on the other aspects of my business and feel comfortable knowing that Rep is doing everything they can to keep improving our results.
eCommerce Manager, Ritual Zero Proof
How it works
Connect your store in 1 click
Integrate Rep with your e-commerce store, and our AI will automatically convert your entire product catalog into sales conversations.
Collect customer behavioral data
Unlock valuable insights and use real-time behavioral analysis and deep segmentation to engage shoppers at all stages of the funnel.
Convert visitors into loyal customers
Proactively approach shoppers with personalized and contextual conversations that keep them coming back for more.