eCommerce live chat solution that will turn your visitors into loyal customers
Make your customers feel special
Delightful customer relationships, at scale
'Rep Live' gives you all the tools to manage conversations, build relationships and delight your customers from one place.
Handoff to a human agent if needed
If your AI rep was unable to provide a good answer, it will seamlessly hand it off to a human agent to continue the conversation.
Continue conversation over email
If your agent was unable to respond on time, the conversation will be immediately forwarded and continued via email.
Optimized for both desktop and mobile
Rep's live chat is a perfect fit for your e-commerce website and is optimized for customer support on both desktop and mobile.
Full CRM capabilities
Manage all your contacts in one place
Let your agents collaborate with ease
A shared inbox for your team
Talk to your customers and your team from one place. Communicate internally and resolve customer queries efficiently.
Connect all your communication channels like Email, Facebook Page, Twitter, WhatsApp etc and talk to your customers from one place.
Use private notes to communicate with your team. Use @mentions to share information and communicate efficiently within the team.
Access the saved replies easily using slash commands on your reply box and provide faster responses to frequently asked questions.
Understand how your agents are performing and how satisfied your customers are