A live chat platform that can pick up any conversation and take care of customer satisfaction

‘Rep Live’, our live chat platform, will let your agents pick up any conversation that your AI-powered representative had trouble with and make sure your customers come back.

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eCommerce live chat solution that will turn your visitors into loyal customers

Make your customers feel special

Delightful customer relationships, at scale

'Rep Live' gives you all the tools to manage conversations, build relationships and delight your customers from one place.

Handoff to a human agent if needed

If your AI rep was unable to provide a good answer, it will seamlessly hand it off to a human agent to continue the conversation.

Continue conversation over email

If your agent was unable to respond on time, the conversation will be immediately forwarded and continued via email.

Optimized for both desktop and mobile

Rep's live chat is a perfect fit for your e-commerce website and is optimized for customer support on both desktop and mobile.

Full CRM capabilities

Manage all your contacts in one place

Let your agents collaborate with ease

A shared inbox for your team

Talk to your customers and your team from one place. Communicate internally and resolve customer queries efficiently.

Multiple inboxes

Connect all your communication channels like Email, Facebook Page, Twitter, WhatsApp etc and talk to your customers from one place.

Private notes

Use private notes to communicate with your team. Use @mentions to share information and communicate efficiently within the team.

Templated responses

Access the saved replies easily using slash commands on your reply box and provide faster responses to frequently asked questions.

Detailed analytics

Understand how your agents are performing and how satisfied your customers are

Enhance your brand-to-customer experience with the hybrid approach of human and AI

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