Rep Product Updates March 2025

We've been listening closely to your feedback and making updates to help you work smarter, connect with customers better, and drive more sales. Here’s what’s new this March:

❤️ Emotional Analysis:
Understand Your Shoppers' State of Mind

You can now review your visitors' emotional state as analyzed by the AI when they enter the chat. Emotions like excitement, frustration, anticipation, doubt, and more are identified, allowing you to review conversations and pinpoint areas for improvement or enhancement on your website. This level of personalization boosts engagement and conversions.

View Emotional Insights

🖇️ New Kustomer Integration: Seamlessly Hand Off to Human Support

For Kustomer users, you can now effortlessly transfer conversations that require human intervention. The integration provides a complete conversation summary, allowing your team to pick up right where the AI left off for smooth and efficient support.

Enable Kustomer Integration

📣 “Promoted” Products for Better Recommendations

Easily mark products in your catalog to boost their visibility through AI recommendations. Increase sales effortlessly as the AI highlights your top sellers.

Start Promoting Products

✔️ Resolved Missing Information

Your new secret weapon for streamlined website optimization. Every task your team completes and addresses will now be effortlessly organized, empowering you to manage your workflow with unmatched efficiency.

Resolve Missing Information

💬  XL Chat Button for Better Visibility

You asked, and we delivered! The new XL chat button is now available in the chat widget settings, making it even easier for your customers to start conversations.

Try the XL Button

🔍  New AI Product Finder: The Ultimate Sales Assistant

Say goodbye to irrelevant search results and hello to smarter, context-driven product discovery. The AI Concierge understands your shoppers' needs, delivering the most relevant products instantly, without overwhelming them.

The new search capability is already fully optimized and customizable, but the AI Product Finder lets you adjust results and follow-up queries for a seamless shopping experience.

Check Out AI Product Finder

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