AI-powered guided shopping is the future of customer experience
For their customer engagement. With a huge catalog of coffees, teas, and merchandise, we needed the ability to direct customers to the right product more efficiently than simple filters could accomplish.
Marketing Manager, Fresh Roasted Coffee
Our brand, They New York, had phenomenal results when it came to in-person sales, but our online presence was lacking. We weren’t able to leverage our story the way we did in the brick-and-mortar arena. Implementing Rep’s AI chatbot helped us change all that.
COO, They New York
With our online store, we wanted to interact with clients one-on-one, we wanted to have personal relationships with our clients the same way that a brick-and-mortar store would have. Rep made it as easy as messaging a friend and we increased sales and improved the customer experience on the website.
The AI salesperson is able to answer any product-related questions and recommend products that are best suited for the customer. By helping out with basic questions Rep was able to reduce customer support tickets. Not to forget that the conversion rate has increased exponentially.
Co-founder and CXO, Underoutfit
Since implementing, we’ve seen an increase in checkout conversion with visitors who interact with the on-site solution and continue to improve triggers and flows based on data gathered.
E-commerce Manager, Zavi
The most amazing thing about that is we launched with a minimal product, with the many optimizations to come we are excited about the long term.
Managing Director, Herbaly
My experience with Rep has been great. I can keep focusing on the other aspects of my business and feel comfortable knowing that Rep is doing everything they can to keep improving our results.
eCommerce Manager, Ritual Zero Proof
Our AI uses behavioral analysis to detect when your customers are about to abandon your website and offers them contextual and personalized shopping assistance in real-time.
Accompany every customer with a personalized, AI-powered sales associate which will give them contextual guidance through every step of their journey and do it for you 24/7.
Unlock critical customer insights and understand why your visitors are not converting . Stop guessing and start listening.
Show your customers the best service possible through an engaging conversation
With seamless integration with your e-commerce platform, our AI converts your entire product catalog into sales conversations
Using real-time behavioral analysis and deep segmentation, our AI Drop-off detection engine detects disengaged customers and when to approach them
Our AI sales associate proactively approaches customers with a hyper contextual and personalized sales conversation and makes sure they check out with a great shopping experience