Your store should sell, support, and learn. All on its own.
REP AI is the Agentic Commerce Operating System for brands. Powered by proprietary behavioral AI, it transforms your online store into an AI-driven sales engine that proactively engages shoppers, recommends products, and takes real-time actions to boost conversions, AOV, and retention — all while maintaining a seamless, on-brand experience.
Most stores are silent when shoppers need them most
Every day, shoppers browse your store, compare products, hesitate at checkout, and leave without buying. They have questions. They have doubts. They need guidance — and they need it in the moment.
Most stores never respond. They rely on static pages, generic filters, and reactive support. By the time a ticket is created, the sale is already lost.
REP AI makes your store proactive
Agentic commerce means your storefront thinks, responds, and acts. REP AI detects buying intent, starts contextual conversations, answers questions, guides decisions, and resolves support — all in real time, across every channel your customers use.
Monitors hundreds of behavioral signals — hesitation, comparisons, exit risk
Contextual, natural language responses at exactly the right moment
Every interaction becomes structured intelligence for your team
One AI. Six tools replaced
REP AI replaces six separate point solutions with a single Agentic Commerce Operating System. Every team in your organization works from the same platform with a unified tone of voice and a single source of truth.
REP doesn’t interrupt shoppers when they first enter the store. It reacts to their behavior. As soon as someone is stuck or shows buying intent, REP will answer questions and guide shoppers to the right products.
REP answers support inquiries instantly across chat, email, and social channels while surfacing patterns in customer issues.
REP’s helpdesk manages tickets, routing, automation, and agent workflows inside one unified inbox connected directly to the AI system.
REP analyzes every shopper interaction to uncover buying friction, product demand, and conversion opportunities.
With various widget options (chat, full-page, and search), proactively engage shoppers with behavioral triggers, guided product discovery, contextual upsells, and instant support.
Turn email from a broadcast channel into a two-way conversation. REP AI responds to replies, answers product questions, and drives shoppers back to purchase.
Handle Instagram and Facebook DMs, comments, and story replies automatically — with the same brand voice and product knowledge as your website AI.
Reach customers on the world's most-used messaging app. REP AI handles sales inquiries, order updates, and support requests through WhatsApp with zero manual effort.
The results speak for themselves
How REP AI guides every shopper interaction
REP AI monitors hundreds of behavioral signals across your store to identify hesitation, comparison behavior, and exit risk, including product comparisons, search queries, repeated browsing, and abandoned carts.
When intent shifts, REP AI starts a contextual conversation that answers questions, compares products, and guides the shopper forward, using natural language, dynamic product narrowing, and real-time recommendations.
REP AI helps shoppers find the right product, complete their purchase, or resolve a support question instantly through guided buying, contextual upsells, and automated support actions.
Every conversation becomes structured intelligence that improves future recommendations, support responses, and marketing insights, including product demand signals, missing information detection, and campaign segmentation data.
Everything your storefront should be doing automatically
REP AI starts every conversation, so you never lose a sale in silence.
REP AI turns browsing into a guided shopping experience. Shoppers describe what they're looking for in natural language, and REP AI narrows results dynamically, compares products, and presents checkout-ready product cards.
REP AI places AI guidance exactly where shoppers need it most: on the product page, in the moment of decision.
REP AI handles routine customer requests without creating tickets, freeing your team for high-value interactions.
REP AI turns browsing into a guided shopping experience. Shoppers describe what they're looking for in natural language, and REP AI narrows results dynamically, compares products, and presents checkout-ready product cards.
REP AI places AI guidance exactly where shoppers need it most: on the product page, in the moment of decision.
REP AI handles routine customer requests without creating tickets, freeing your team for high-value interactions.
Works with the tools you already use
All data is consolidated within REP AI and seamlessly synced with Klaviyo. REP AI is also a plug-and-play integration with Gorgias.
Don't take our word for it.
"We saw a 13% conversion rate with Rep last month. The outcomes were truly remarkable, with an astonishing 97% of customer requests being successfully handled by their AI."
“This is a game-changer and has reduced our customer service tickets by a huge amount. Worth it and great support!”
“Rep is a fantastic service at it's base. A personalized AI driven helper, smoothing. out kinks in CX and guiding customers to the products they want to buy while maximizing AOV.”
“These guys are amazing. Incredible investment for my business. I’m solving a lot more problems for customers with a lot less effort. And it gets better and better over time. Zero regrets and great team making sure I get the best results.”
Start small. Scale as REP AI learns your store
REP AI offers flexible AI agents for sales, support, or both. Start with one system or run them together.
Brands focused on increasing CVR and AOV
Brands that want the full agentic commerce experience
Brands looking to reduce ticket volume
Zero risk. Real results
REP AI is designed to prove its value before you commit.
Every new customer gets:
Turn every conversation into revenue, resolution, and insight.
Join thousands of ecommerce brands already using REP AI to sell more, support better, and grow smarter with one unified AI platform.
Got questions?
Agentic commerce is a new ecommerce model where intelligent systems actively guide shoppers through buying decisions. Instead of static pages, filters, and FAQs, agentic commerce introduces AI that can respond to questions, narrow products, resolve support requests, and learn from customer interactions in real time.
An AI concierge is an intelligent assistant that helps shoppers discover products, compare options, answer questions, and complete purchases through conversation. Unlike traditional chatbots, AI concierges use product data, shopper behavior, and context to guide decisions and increase conversions.
AI increases ecommerce conversions by resolving hesitation during the shopping session. It answers product questions, narrows product options, recommends complementary items, and addresses objections in real time before shoppers abandon the site.
AI increases AOV by recommending complementary products, bundles, and upgrades within the buying conversation. Because these recommendations are contextual and based on shopper intent, they feel helpful rather than promotional.
Traditional chatbots rely on scripted flows and predefined answers. AI-powered systems like REP use natural conversation, product data, and shopper behavior to dynamically answer questions, narrow product choices, and guide purchasing decisions.
Conversational product discovery allows shoppers to describe what they’re looking for in natural language instead of using filters. The system asks follow-up questions, narrows results dynamically, and presents relevant products directly inside the conversation.
Yes. AI systems can resolve many routine support requests automatically, including order tracking, returns, exchanges, product questions, and policy inquiries. Complex issues are automatically routed to human agents with full conversation history.
Shopper conversations reveal valuable insights such as product confusion, competitor comparisons, price objections, feature requests, and missing information on your site. These insights can inform product pages, marketing campaigns, and merchandising strategies.
Most brands can connect their Shopify catalog and help center and go live within minutes. As the AI interacts with shoppers, it continuously improves its recommendations and responses over time.
Key integrations typically include ecommerce platforms like Shopify, marketing tools like Klaviyo, support systems like Gorgias or Zendesk, and messaging channels such as Instagram, Facebook, and WhatsApp.