Meet your always-on on-brand AI Concierge
Maximize Conversions Through Sales Automation and Conversations.
Your Full Toolbox to Scale with AI Sales Concierge Platform
Natural Conversations
Engaging in conversations that feel human and friendly, boosting customer engagement through authentic interaction.
Right-Time Assistance
Shoppers behavioral algorithm ensures the conversation starts only when there’s disengagement in an unintrusive experience.
1-Click Catalog Adoption
Seamlessly integrated with Shopify, Rep AI automatically syncs your product listings for accurate and up-to-date information.
Complex Discussions
It’s equipped to handle intricate issues, providing detailed answers and resolving complex customer inquiries effectively.
Support Direction
Rep AI guides customers through troubleshooting and common problems, ensuring they receive clear and helpful support.
Product Offering
The AI makes personalized recommendations using natural language processing based on customer preferences and purchase history, enhancing your product offerings.
“Most surprising would probably be the average order value going up and the upselling. I did not expect it to be that high - it just keeps going.”
Reports and Analytics with AI-driven Insights
It delivers valuable insights into customer behavior through data enrichment and service performance, helping you continuously improve your operations.
Sales Optimization Tools
We provide you with unanswered questions, missing topics, and bounced pages so you can optimize your offering and responses,
Conversations Dashboard
Monitor and analyze customer interactions using conversation intelligence, helping to track performance and identify areas for improvement.
Social Integration
Connect Rep to your DM and navigate customers to your website for the best AI concierge experience.
AI Coaching
Rep AI includes a coaching AI with machine learning capabilities that trains and improves customer service agents, enhancing overall support quality.
Predicted Pricing
We don't push chat messages to make you pay more; we charge a single fee based on your store's traffic size. That way, you are not worried about overcharging and we focused on engaging shoppers only when needed.
Brand Voice and Visual
Easily train the AI concierge on your brand’s tone of voice and look and feel for on-brand communication.
Guided Shopping
Smoothly help visitors navigate your shop as they chat with the AI through the optimal route for purchase.
Live Conversation Drop-In
Seamlessly transfer customers to a live chat agent when necessary, ensuring complex issues are handled by a human for the best resolution.
Links and Documents
Rep AI can share relevant links and documents, providing customers with the resources they need directly within the chat.
Engage at the right moment — convert up to 3x more traffic
Rep’s Rescue Algorithm uses hundreds of data points to figure out when someone is about to leave your store — and approaches them right on time.
- Detects with 92% accuracy when someone’s about to leave
- Starts a contextualized conversation
- “Rescues” your hard-earned traffic & turns them into buyers
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Accurate answers that help shoppers find the right products — fast
You got them, now give them what they want — and fast. Let’s face it. Buying is hard. But your AI concierge makes shopping easier for everyone.
- Product Finder: “Show me bras in size 34D” — and voila! Just how it should be.
- Recommendations: “Would you like wool socks with that?” Recommend similar items & complementary items. What? You’re not a socks-bra person?
- Increase AOV through more upsells: Your concierge is your always-on, always-learning (yes, AI only gets better over time), sales rep.
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Serve more, sell more. It’s really that simple.
Better service leads to more sales. This is known. Your AI Concierge enhances sales efficiency by providing personalized service at-scale, something even brick-and-mortar stores can’t do.
- FAQs: Stop sending people to FAQs. Let your concierge answer them.
- Cut support tickets in half: Your humans can take on the more complicated requests.
- Order management: What happens after people buy? They want delivery times and tracking information — now! So give it to them.
Real business impact right in your dashboard
See Rep in action
Start your 30 day free trial and experience it for yourself. Or book a demo and let us show you what’s possible.
"With a huge catalog of coffees & teas, we needed the ability to direct customers to the right product more efficiently than simple filters could accomplish. Rep has been a huge benefit to our shoppers."
Supercharge all your Shopify apps with AI brains
Sales. Reviews. Subscriptions. Can everything really be done in the chat? We think so.
Not ready to commit? Try our AI Simulator
No store integration, installs or upload required. Ask it anything that's on your main website.
Note: Rep WILL NOT scan your product catalog — so it won't be able to answer product-related questions.
Frequently Asked Questions
Rep AI is more than just a chatbot—it’s your dedicated AI sales and support concierge, designed to boost revenue, reduce workload, and provide actionable insights to optimize your store.
1. Selling with Precision: The Sales Module
Rep is built with one primary goal: driving conversions. While many solutions focus solely on support, Rep excels at turning shoppers into customers through intelligent, proactive engagement.
- Behavioral AI analyzes on-site actions to start conversations at the perfect moment, guiding shoppers toward completing their purchases.
- Rep answers pre-sales questions about products, policies, and the brand, reducing the workload on your customer support team.
- With advanced features like product recommendations, upselling, and abandoned cart rescue, Rep acts as a highly skilled salesperson who knows your shoppers’ needs.
- Integrations with tools like Klaviyo, Postscript, Yotpo, Mailchimp and more ensure seamless communication between your sales and marketing efforts, helping you nurture shoppers across multiple touchpoints.
2. Streamlining Service: The Support Module
Rep also helps you deliver exceptional post-purchase support with ease.
- Handle common inquiries like “Where’s my order?” and manage returns, cancellations, and subscription updates—all within the chat.
- Seamlessly integrate with your helpdesk tools like Gorgias or Zendesk for a unified customer experience.
- Provide personalized and conversational responses that delight your customers and save your team time.
3. Insights That Drive Growth: The Data Suite
Rep doesn’t just engage customers—it provides the insights you need to improve every aspect of your store.
- Analyze shopper behaviors, drop-off reasons, and sales performance to identify opportunities for growth.
- Leverage AI-generated recommendations to optimize your store’s navigation, product discovery, and checkout flow.
- Gain full visibility into all conversations, helping you understand and respond to your customers’ needs.
Why Choose Rep AI?
Whether you’re focused on increasing conversions, improving support efficiency, or uncovering data-driven opportunities, Rep AI offers a tailored solution to help your business thrive.
And, as always, merchants praise Rep AI not just for its advanced technology but for the human support behind it. We’re proud to be your partner in eCommerce success.
Our plans start at $39 and scale based on two primary factors: number of site visitors and product catalog size. The more visitors you have and the larger your catalog means the AI consumes more resources when interacting with shoppers.
Like a physical retail shop, if 100 people walk in at once, the amount of time, energy, and effort to serve them all well takes human resources. In the digital world, AI can do this all simultaneously with an individualized approach for all.
In addition to that, merchants have reported that Rep has successfully handled up to 97% of their 'support' requests—because those requests are actually 'sales' questions. Rep offers around-the-clock coverage without the additional overhead costs associated with human employees.
To put Rep's cost into proper perspective, it costs around $7,200 in human labor (at $15/hour) to cover your store's off-hours (16 hours per day, every day for 30 days)—without benefits. As AI technology improves, this coverage will only improve in efficiency and effectiveness.
During setup, Rep connects directly to your Shopify and learns about every product in your catalog. The bigger your catalog, the longer it takes to absorb. Once the catalog is learned, Rep scans your catalog every 10 seconds so it's always up to date.
To get going, it depends on a few factors: the complexity of your products, the size of your catalog, the number of collections you have, and more. We make it as simple as possible to establish a strong brand foundation for your AI.
The AI prioritizes your Shopify store's content over any AI training in the backend, so it's critical that product descriptions and any content on your site represents the latest information.
Keep in mind that training your AI is an ongoing activity. Think of your AI as your digital team member—you want to make sure they always have the latest product information because they are your front-facing store rep.
Also, conversations will reveal lots of unanswered questions that shoppers have, so expect to spend more time training your AI in the beginning. It's normal.
Yes, we're exclusively on Shopify. We have plans to expand to other platforms in the near future. Sign up to Rep News here to get the latest.
This is something we're always fine-tuning. If there are multiple interactions with the AI, then we consider that a meaningful interaction that can impact the final sale. In a physical retail setting, sometimes all it takes is a 10-20 second interaction with a sales rep that gets someone to buy.
We're also mindful that some people would have bought anyway. Still, having a meaningful interaction—answering a product question, for example—with your AI concierge contributes to your store's holistic experience (the ecosystem of store UX, AI concierge, marketing integrations, and support). And as we say, every interaction counts.
We have an extended Help Site to empower to get as much as possible from Rep AI, you can find it at help.hellorep.ai
For support questions, email: support@hellorep.ai
Shoppers deserve a better experience—so let's give it to them. Conversational commerce is the future of shopping. Join us.
