Rep is an exclusively branded AI concierge with one focus: selling. While many chatbots focus on customer support, Rep excels at converting shoppers into customers through intelligent engagement. Rep proactively handles pre-sales questions about products, policies, and the brand—which reduces your CS team's workload.

Rep's advanced Behavioral Intelligence sets it apart by analyzing on-site behaviors and initiating conversations at the right moments to encourage conversions. It’s like having a highly skilled salesperson who understands your shoppers' needs and behaviors, working tirelessly to ensure they find what they need and complete their purchases.

While Rep AI can manage basic post-purchase queries like “where’s my order?”, its primary strength lies in driving sales through personalized and proactive engagement. This focused approach ensures that your eCommerce business converts more site traffic into paying customers.

Finally, merchants often praise Rep for the human support, not just the advanced AI. We're proud of that.

Our plans start at $39 and scale based on two primary factors: number of site visitors and product catalog size. The more visitors you have and the larger your catalog means the AI consumes more resources when interacting with shoppers.

Like a physical retail shop, if 100 people walk in at once, the amount of time, energy, and effort to serve them all well takes human resources. In the digital world, AI can do this all simultaneously with an individualized approach for all.

In addition to that, merchants have reported that Rep has successfully handled up to 97% of their 'support' requests—because those requests are actually 'sales' questions. Rep offers around-the-clock coverage without the additional overhead costs associated with human employees.

To put Rep's cost into proper perspective, it costs around $7,200 in human labor (at $15/hour) to cover your store's off-hours (16 hours per day, every day for 30 days)—without benefits. As AI technology improves, this coverage will only improve in efficiency and effectiveness.

During setup, Rep connects directly to your Shopify and learns about every product in your catalog. The bigger your catalog, the longer it takes to absorb. Once the catalog is learned, Rep scans your catalog every 10 seconds so it's always up to date.

To get going, it depends on a few factors: the complexity of your products, the size of your catalog, the number of collections you have, and more. We make it as simple as possible to establish a strong brand foundation for your AI.

The AI prioritizes your Shopify store's content over any AI training in the backend, so it's critical that product descriptions and any content on your site represents the latest information.

Keep in mind that training your AI is an ongoing activity. Think of your AI as your digital team member—you want to make sure they always have the latest product information because they are your front-facing store rep.

Also, conversations will reveal lots of unanswered questions that shoppers have, so expect to spend more time training your AI in the beginning. It's normal.

Yes, we're exclusively on Shopify. We have plans to expand to other platforms in the near future. Sign up to Rep News here to get the latest.

This is something we're always fine-tuning. If there are multiple interactions with the AI, then we consider that a meaningful interaction that can impact the final sale. In a physical retail setting, sometimes all it takes is a 10-20 second interaction with a sales rep that gets someone to buy.

We're also mindful that some people would have bought anyway. Still, having a meaningful interaction—answering a product question, for example—with your AI concierge contributes to your store's holistic experience (the ecosystem of store UX, AI concierge, marketing integrations, and support). And as we say, every interaction counts.

For support questions, email: support@hellorep.ai