One AI brain.
Every channel. Every shopper.
Plans that grow with your store. From AI Sales and Support on your website to Email, Social, WhatsApp, and beyond.
Got questions?
REP AI plans are priced by your store's monthly website sessions. The Sales plan starts at $12 a month for up to 3,000 sessions. Support starts at $49 a month and Concierge (sales and support together) at $130 a month, both for up to 10,000 sessions. Stores above 500,000 sessions get custom pricing.
Yes. Every plan includes a 14-day free trial, and no credit card is required. You can also sign up with Google.
Yes. Yearly billing is 20% less than paying month to month on the same plan. Until November 30, 2026, merchants already on monthly or quarterly billing who switch to yearly pay 30% less for their first year, add-ons included. Usage charges aren't discounted, and the offer doesn't apply to Enterprise or Pay-As-You-Grow plans.
AI for email, Instagram, Facebook Messenger and WhatsApp is an add-on priced at $0.75 per AI-resolved conversation. With overage on, the AI keeps answering after your bundled resolutions are used up, at $1.20 per resolution, up to a $1,000 reserve per billing cycle, where it pauses. Overage is on by default for new subscribers, and existing merchants can switch it on.
Rep Inbox uses the same ticket tiers as Gorgias at 25% less: $8 a month for 50 tickets, $45 for 300, $270 for 2,000 and $675 for 5,000, plus $20 per agent per month. It is available to customers on a paid REP AI plan.
Yes. REP AI hands a conversation to your agents with the full history attached, in Rep Inbox or in a connected helpdesk such as Gorgias, Zendesk, Kustomer, Freshdesk or Richpanel. Integrations need no custom development.
On the Billing page in your Console. Next to your plan, it shows how many conversations the AI handled in the current billing cycle, so you can see what you get for what you pay.
