REP AI Product Updates - September 2024: New Features to Boost Your Store's Performance

We’re thrilled to share some powerful new updates to help you optimize your store’s performance and provide an even better experience for your customers. Here’s what’s new:

Unlock Drop-off Insights

Gain clarity into the exact moments when potential sales drop off, and discover actionable insights to improve your conversion rates. This tool identifies why shoppers might be leaving, whether it’s due to pricing, product availability, or a complex checkout process. View this new feature under the Insights tab.

Check Your Drop-Off Reasons

Tailored Performance Boosts

We’re helping you continuously improve by offering AI-driven suggestions based on ongoing customer interactions. These tips are clear, actionable, and designed to ensure you don’t miss out on opportunities to enhance your store’s performance.

View Your Personalized Tips

Complete Support Visibility

We’ve enhanced visibility into your support performance. Now you can easily track support-related metrics like customer requests fulfilled, issues resolved by AI, conversations transferred to humans, and more. Press any graph to explore the details of individual conversations and better understand your support effectiveness with REP.

Review Your Support Analytics

Spot and Improve Unhelpful Interactions

Understand which conversations your shoppers found unhelpful. This new tag helps you pinpoint interactions that didn’t meet expectations, allowing you to improve customer support by retraining your AI and adding relevant information. Simply dive into these conversations to make the necessary adjustments.

Check Your Unhelpful Questions

We hope you'll quickly make use of all the great new features. If you have any questions, please feel free to reach out to support@hellorep.ai or visit our Help Center.

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