Challenge
Body Align wanted to alleviate the support ticket burden on their customer service team, and hopefully get more sales from AI.
Solution
The AI reduced the workload on their customer service team by up to 90%, generated more sales, and increased AOV.
Results
Body Align got a 16x ROI and increased AOV by 41%. And during the first two weeks of Rep’s implementation, the AI generated $16,000 in additional sales.
Body Align needed to reduce the burden on customer service. They tried other chatbots in the past, but nothing met expectations. Any sales the AI could generate would be a bonus.
Rep’s first test was to reduce the customer service workload. It accomplished a 90% reduction in support tickets.
"I think it's reduced our customer service by probably 90% or more," remarked Andy Loy, Body Align’s Operations Manager.
"It could be even more, which I found amazing," Andy acknowledged, referencing the immediate impact on operational efficiency.
While customer service efficiency was the primary goal, the AI began to drive in more sales. Andy revealed, "I think during the first two weeks with us, Rep brought in an extra $16 grand."
The Generative AI, powered by ChatGPT, was more than just a chatbot; it was like a team member, handling customer interactions with detail and care similar to its human counterpart.
"Average order value was like eighty-five to ninety dollars. And now it's like around $120,” according to Andy. That’s a 41% increase, and it continues to rise.
The ROI achieved went beyond his expectations. "I think last time I looked, it was like, 16x ROI," Andy stated, pointing to the substantial return on investment. "It's amazing how well Rep’s worked. It is a dream come true, really," Andy shared.
Body Align's journey with Rep started with a focus on customer service but unfolded to other areas of the business. The reduced customer service workload, coupled with the unexpected increase in sales and AOV, highlights Rep’s true value to Body Align’s business going forward.
“Most surprising would probably be the average order value going up and the upselling. I did not expect it to be that high—it just keeps going. Like, the smarter the bot gets, it knows how to deal with customers better every time."
Learn more about Body Align: https://bodyalign.com/
Enhance your customers’ shopping experience with an AI that serves to sell
Challenge
Body Align wanted to alleviate the support ticket burden on their customer service team, and hopefully get more sales from AI.
Solution
The AI reduced the workload on their customer service team by up to 90%, generated more sales, and increased AOV.
Results
Body Align got a 16x ROI and increased AOV by 41%. And during the first two weeks of Rep’s implementation, the AI generated $16,000 in additional sales.
Body Align needed to reduce the burden on customer service. They tried other chatbots in the past, but nothing met expectations. Any sales the AI could generate would be a bonus.
Rep’s first test was to reduce the customer service workload. It accomplished a 90% reduction in support tickets.
"I think it's reduced our customer service by probably 90% or more," remarked Andy Loy, Body Align’s Operations Manager.
"It could be even more, which I found amazing," Andy acknowledged, referencing the immediate impact on operational efficiency.
While customer service efficiency was the primary goal, the AI began to drive in more sales. Andy revealed, "I think during the first two weeks with us, Rep brought in an extra $16 grand."
The Generative AI, powered by ChatGPT, was more than just a chatbot; it was like a team member, handling customer interactions with detail and care similar to its human counterpart.
"Average order value was like eighty-five to ninety dollars. And now it's like around $120,” according to Andy. That’s a 41% increase, and it continues to rise.
The ROI achieved went beyond his expectations. "I think last time I looked, it was like, 16x ROI," Andy stated, pointing to the substantial return on investment. "It's amazing how well Rep’s worked. It is a dream come true, really," Andy shared.
Body Align's journey with Rep started with a focus on customer service but unfolded to other areas of the business. The reduced customer service workload, coupled with the unexpected increase in sales and AOV, highlights Rep’s true value to Body Align’s business going forward.
“Most surprising would probably be the average order value going up and the upselling. I did not expect it to be that high—it just keeps going. Like, the smarter the bot gets, it knows how to deal with customers better every time."
Learn more about Body Align: https://bodyalign.com/