How Uprising Food increased profits by 21.5% with Rep
Consumer Packaged Goods (CPG)
Reduce the number of support tickets Uprising Food receives while decreasing support staff expenditures, all while increasing the company's overall profitability.
Embedding Rep's AI sales assistant directly on the customer's website actively reduced the need for intervention by a human representative.
Uprising Foods experienced a boom in their conversion rate with an uplift of x% while reducing the number of service tickets they processed, with a net increase to the company's bottom line.
Uprising Food by the Numbers
Conversion rate lift
Decrease in the total number of support tickets processed
Net increase to company's overall profitability
Empower your customers with conversational AI that converts
To recap, Uprising Foods came to us with three primary concerns:
- Reducing their number of incoming support tickets
- Eliminating the need to hire additional customer service staff
- Improving the company’s overall profitability
Through the power of the Rep AI shopping assistant, they quickly met all three milestones. Uprising Food saw a meaningful and immediate improvement where their company’s overall performance was concerned.
By leveraging the power of our AI shopping assistant, Uprising Foods saw a significant reduction regarding their incoming trouble tickets. Our AI chatbot was able to provide support to customers when they needed it the most, answering simple questions on time before they become bigger issues.
Most notably, Rep’s AI assistant helped to bolster and strengthen key customer relationships at the top of Uprising’s funnel. Rep’s AI shopping assistant actively worked to transform tenuous window shoppers into active business relationships. Through Rep’s interventions, Uprising Food was able to increase its customer conversion rate from 3% on average to over 5%. This seemingly simple boost in sales had a profound effect on the business as a whole, increasing the company’s profitability in the process. The extra customer service efforts provided by our AI shopping assistant left the company with a stronger foundation upon which to base its future business decisions and marketing.