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Your AI Agent for Customer Support, Data and Shopper Experience
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The Value You Unlock
Reduce Support Load
Deliver exceptional eCommerce customer support with AI-powered assistance handles website inquiries and resolves issues efficiently.
24/7 Support Automation
AI Concierge handles 97% of pre- and post-sale inquiries, reducing the need for human intervention.
Enhanced Customer Experience
Shoppers receive timely, personalized multilingual support, improving satisfaction and retention.
Actionable Data and Analytics
Access powerful insights into shopper behavior, drop-off reasons, customer data analysis, and sales trends for smarter decision-making.
“It has been a game-changer for us, acting as our most effective support employee during off-hours and impressively outperforming other solutions,”
What Makes Your Support Unstoppable: Discover the Power of Rep AI
Automated FAQs: Faster Responses, Happier Customers
AI support concierge delivers accurate, consistent answers through advanced text generation, freeing up your team to focus on more critical tasks.
AI Training: Continuously Improving to Serve You Better
By refining and training your AI support concierge, it becomes more aligned with your policies, terminology and tone.
Order Tracking & Shipping Details: “Where’s My Order?” Perfected
Your customers can quickly check the status of their orders through AI customer support, get real-time shipping updates, and receive notifications as their packages move through the delivery process.
Cancel Order: Make order cancellation hassle-free
Allow customers to cancel their orders directly from the conversation, saving support time and boosting satisfaction.
Change Order Address: Quick and Easy Address Modifications
Help shoppers correct shipping details on the fly by updating order addresses instantly within the chat.
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AI Answering Helpdesk Emails
Rep AI can now automatically respond to customer emails through Gorgias, Zendesk, and Kustomer—24/7, instantly, and accurately.
Return or Exchange Order: Simplify the Return Experience
Allow customers can easily initiate a return or exchange without needing to reach out to a live agent.
Live Drop-In Support: Be There When It Matters
With 24/7 availability, your support team can address complex issues in real time, ensuring no customer is left waiting.
Seamless Ticketing system integration: Add To Your Favorite stack
Integrating with leading ticketing systems ensuring a smooth transition for any issue that requires escalation.
Social Media DM integration: Engage across channels
Rep ensures that no inquiry goes unnoticed by directing social media DMs straight into your omnichannel support workflow.
Insights and Data that Help Support Teams Excel
Gain a clear view of customer interactions, trends, and unresolved questions to improve customer service efficiency and streamline support workflows.
No Conversation Limits: Scale Without Boundaries
As your business grows, Rep lets you handle unlimited customer inquiries, unlike platforms with caps.
that ‘senses’ when shoppers become disengaged,
A full-scale tailored for Shopify
that guides, advises and performs tasks
AI Rep navigates through your store -
Meet Your New Email Support Agent
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Uncover Every Reason Behind
"Rep AI has allowed us to redefine what customer support can be. It's not just about answering questions; it's about actively contributing to the bottom line.
We've turned customer service from a cost center into a revenue center, and that's a game-changer."
Not ready to commit so soon? Try our AI Concierge Simulator - no code or integration needed:
Maximize Through
See Rep in action
Start your 30 day free trial and experience it for yourself. Or book a demo and let us show you what’s possible.
Shoppers deserve a better experience—so let's give it to them. Conversational commerce is the future of shopping. Join us.
