Our AI-powered customer service rep will answer most of your customer support inquiries for you, so your human representative can focus on the really significant issues.
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The most advanced conversational AI solution for e-commerce, built to be so intuitive that anyone can use it. See it for yourself.
Give your customers the best care
Built-in FAQ’s for e-commerce
Rep’s AI solution is suited to answer any e-commerce customer service-related question such as return policy, shipping policy, and more.
Easily add answers to common questions
Automate the frequent questions that your customers ask and therefore decrease the costs of hiring a human agent. Give them the answer they need straight away.
Handoff to a human agent if needed
If your AI-powered customer service rep was unable to provide a good answer, it will seamlessly hand it off to a human agent to continue the conversation.
Where is my order
Your AI-powered customer service rep can give your customers updates regarding the status of their order
Integrations with leading helpdesk platforms
Our solution integrates with most helpdesk platforms to log any conversation and open relevant customer support tickets.
Enhance your customers’ shopping experience with hyper-contextual and personalized conversational AI
Easy to implement and control every element
Code-free & seamless integration with your online store
Get up and running with your virtual customer service rep in no time. Rep provides simple and easy integration with the leading e-commerce platforms.
A fully branded interface
Fully customize the customer experience and make it on-brand! Use your brand colors, tone, and more to create a seamless branded experience.
Customized conversations with the flow editor
Create customized customer support conversations to engage with your customers and gain full control of the behavior of your customer service rep
Integrations with 3rd party apps to enrich the AI-powered customer service rep
Make your AI-powered customer service rep even smarter with every integration you add. Add integrations to CRMs, data platforms and more with 1 click.
Get full transparency and understand your customers
Behavioral analysis & shopping related insights
Understand why your customers are not buying from you through a real conversation. Optimize marketing campaigns, product offerings and more, based on real customer feedback and behavioral analysis.
Understand and attend to customers questions
View the top customer questions and easily create an answer if one doesn’t exist already.
Dive into any session and view conversations
Explore any customer engagement and drill down to see how customers interacted with your sales associate.
A/B test your success
Easily A/B test new conversations and measure KPIs. See how your store is behaving with and without Rep's solution to see your success and measure ROI.