Rep will take care of over 70% of your customer support tickets

Our AI-powered customer service rep will answer most of your customer support inquiries for you, so your human representative can focus on the really significant issues.

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The most advanced conversational AI solution for e-commerce, built to be so intuitive that anyone can use it. See it for yourself.

Give your customers the best care

Built-in FAQ’s for e-commerce

Rep’s AI solution is suited to answer any e-commerce customer service-related question such as return policy, shipping policy, and more.

Easily add answers to common questions

Automate the frequent questions that your customers ask and therefore decrease the costs of hiring a human agent. Give them the answer they need straight away.

Handoff to a human agent if needed

If your AI-powered customer service rep was unable to provide a good answer, it will seamlessly hand it off to a human agent to continue the conversation.

Where is my order

Your AI-powered customer service rep can give your customers updates regarding the status of their order

Integrations with leading helpdesk platforms

Our solution integrates with most helpdesk platforms to log any conversation and open relevant customer support tickets.

Enhance your customers’ shopping experience with hyper-contextual and personalized conversational AI

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Easy to implement and control every element

Code-free & seamless integration with your online store

Get up and running with your virtual customer service rep in no time. Rep provides simple and easy integration with the leading e-commerce platforms.

A fully branded interface

Fully customize the customer experience and make it on-brand! Use your brand colors, tone, and more to create a seamless branded experience.

Customized conversations with the flow editor

Create customized customer support conversations to engage with your customers and gain full control of the behavior of your customer service rep

Integrations with 3rd party apps to enrich the AI-powered customer service rep

Make your AI-powered customer service rep even smarter with every integration you add. Add integrations to CRMs, data platforms and more with 1 click.

Get full transparency and understand your customers

Behavioral analysis & shopping related insights

Understand why your customers are not buying from you through a real conversation. Optimize marketing campaigns, product offerings and more, based on real customer feedback and behavioral analysis.

Understand and attend to customers questions

View the top customer questions and easily create an answer if one doesn’t exist already.

Dive into any session and view conversations

Explore any customer engagement and drill down to see how customers interacted with your sales associate.

A/B test your success

Easily A/B test new conversations and measure KPIs. See how your store is behaving with and without Rep's solution to see your success and measure ROI.

Empower your customers with conversational AI that converts

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