The first agentic commerce OS that transforms static websites into intelligent experience from pre to post purchase
Rep AI unifies website chat, email, social DMs, and WhatsApp into one AI agent platform. Shoppers get fast, accurate answers, and teams get one place to control tone, guardrails, training, and performance. Go live in a few clicks, then optimize over time with built-in insights and support.
550+
110M+
111%
Convert more. Serve more. Sell more.
More sales. More support. Zero risk.
Numbers represent averages across a variety of verticals including apparel, beauty & cosmetics, food & beverage, electronics, and more.
Updated March 2024.
Commerce is becoming agentic. Most brands are still static
Your website waits for shoppers instead of thinking with them
Cold menus and static pages can't adapt to individual buying journeys in real time, so 99% of visitors abandon without anyone guiding them toward purchase.
You see drop-off, but not the reason behind it
Analytics show that shoppers dropped off, but not why. Without visibility into hesitations, confusion, or missing information, you're optimizing in the dark.
Support AI deflects tickets but doesn't drive revenue
First-generation chatbots and support-focused AI reduce workload but miss the bigger opportunity: proactively converting visitors who are ready to buy but need guidance.
Discovery is commoditizing, while you lack intelligence at conversion
As Google standardizes product discovery, brands that can't deliver intelligent, autonomous engagement at the moment of purchase will lose to competitors running on agentic commerce infrastructure.
Turn conversations into a high-converting acquisition and retention channel.
Increase conversion and AOV without adding friction to the buying journey.
Resolve more tickets automatically while improving speed, quality, and consistency.
Consolidate tools, reduce costs, and unlock new revenue from existing traffic.
Deploy controlled, compliant AI that integrates seamlessly with your stack.
Built for e-commerce teams who need performance and control
Best-fit brands
When teams come to Rep AI
Why Rep AI converts where others just chat
Behavioral intelligence adapts to each shopper in real time
Proprietary AI trained on 160M+ sessions detects buying intent and hesitation, then engages with contextual guidance tailored to where they are.
Shopper intelligence shows you why visitors leave
Rep AI surfaces drop-off reasons, emotion analysis, and missing product information so you can optimize your entire experience, not just chat.
Sales-first AI that drives revenue, not just deflects tickets
Rep AI is built to increase revenue and AOV by proactively guiding buyers toward purchase, not passively answering support questions after the fact.
Agentic infrastructure that differentiates at conversion
While discovery commoditizes, Rep AI delivers intelligent autonomous engagement that differentiates your brand when shoppers are ready to buy.
“Rep has been a great help to us. The AI salesperson is able to answer any product-related questions and recommend products that are best suited for the customer. By helping out with basic questions, Rep was able to reduce customer support tickets. Not to forget, the conversion rate has increased exponentially.”
Here’s how it works
The available chat type and search type that each shopper prefers — available in one place, all connected by the same AI brain.
Smart behavioral triggers identify when visitors are ready to buy or about to leave. Detects hesitation, confusion, or buying intent, then starts conversations tailored to where they are in their journey.
Your 24/7 sales assistant that qualifies leads, answers questions, and moves buyers forward. AI engages visitors around the clock, handling discovery and qualification before looping in your team for high-value conversations.
Turn every chat into data that improves conversions over time. Captures shopper behavior, identifies friction points, and shows you exactly what to optimize for better performance.
With Rep AI, guarantee a 5X ROI and 50%–70% ticket reduction in your first 30 days.
Multi-channel AI agents, one platform
One brain for every shopper conversation. Web chat, email, Instagram, Facebook, and WhatsApp all share one knowledge base and are managed from a single dashboard.
Proprietary foundation model that analyzes hundreds of behavioral signals to detect buying intent and drop-off patterns, then engages shoppers at precisely the right moment.
Rep AI imports your catalog, converts help center articles into FAQs, pulls knowledge from URLs, and allows in-chat promotion scheduling. Surface “Missing Information,” which shows exactly what shoppers asked that your AI couldn’t answer.
One unified inbox. Full conversation history. Configurable brand guardrails. Fewer repetitive tickets. REP turns your helpdesk into an AI-powered resolution engine. Automatically handle order tracking, returns, exchanges, cancellations, and address updates across channels.
Set global rules, then tailor behavior by channel and scenario. Provide built-in guardrails to prevent the AI from answering sensitive questions. Rep AI is also SOC 2 compliant, ensuring your shoppers’ information is secure.
Deploy on Shopify, Salesforce Commerce Cloud, or a custom cart today. Expand as your infrastructure evolves. Additional commerce systems are coming soon.
Native product finder that displays items as images with filtering capabilities, allowing shoppers to browse and compare visually without leaving the conversation flow. Virtual try-on builds confidence by letting shoppers upload a photo to see products realistically rendered.
Embed an AI-powered search bar anywhere, turning typed queries into guided, intelligent conversations. When a shopper types a query, the AI interprets intent, pre-populates the conversation, asks clarifying questions, and narrows results dynamically.
Real-time insights engine that captures drop-off reasons, emotion analysis, unanswered questions, and missing product information across every conversation for data-driven optimization.
Post-purchase AI that executes order tracking, cancellations, returns, exchanges, and address modifications while routing edge cases to human support automatically.
Native e-commerce cart (Shopify, WooCommerce, Salesforce) functionality that lets shoppers add products and proceed to checkout directly within chat without browser redirects or broken sessions.
Native connections to Shopify, Gorgias, Zendesk, Klaviyo, Yotpo, HubSpot, and 20+ platforms that sync conversation data across your ecosystem in real time.
An intelligent storefront that converts, supports, and optimizes in real time
Expect 10% to 30% uplift in conversion rate within the first month.
Guarantee 50%–70% reduction in support tickets with AI live chat.
Add Rep AI to Shopify in 6 clicks, fully branded and live.
Up to 97% of customer requests are resolved by AI, freeing your team.
What teams typically achieve after installing Rep AI
Rep AI vs. support-first chat tools vs. helpdesk AI add-ons
Compare how Rep AI performs side-by-side with other tools:
Rep AI connects your entire ecommerce stack
Rep AI integrates with your existing platforms so conversation data, customer insights, and behavioral intelligence flow automatically across your entire commerce ecosystem without manual syncing or disconnected workflows.
Email addresses and phone numbers sync directly to Klaviyo, Attentive, and marketing platforms
Helpdesk tickets and human handoffs flow automatically to Gorgias, Zendesk, and Gladly
Returns, subscriptions, reviews, and order data connect in real time across your stack
Got questions?
Agentic commerce replaces static pages with autonomous AI that proactively guides shoppers, executes transactions, and optimizes experiences in real time without waiting for commands.
Rep AI is built to drive revenue and conversions first, not just deflect tickets. Behavioral AI engages high-intent shoppers proactively before they abandon.
Rep AI analyzes hundreds of signals like scroll patterns, time on page, cart activity, and hesitation to identify buying intent and drop-off risk in real time.
Rep AI works with Shopify and Salesforce Commerce Cloud and connects to custom carts through our SDK. WooCommerce, BigCommerce, Magento, and SAP Commerce are rolling out this year, so you can deploy without changing your existing setup.
Rep AI integrates natively with Zendesk, Gorgias, Klaviyo, and other major ecommerce tools. It connects directly to your store, help desk, and marketing platforms without requiring complex custom development. Additionally, we provide integration documentation and hands-on onboarding support to ensure a smooth setup with minimal disruption to your team.
Yes. Rep AI syncs your Shopify catalog automatically and trains on your policies, FAQs, and brand voice to deliver accurate, on-brand responses without manual configuration.
Rep AI uses conservative 24-hour attribution windows, unlike competitors who claim credit for 3+ days. You see genuine impact, not vanity metrics from casual browsers.
Rep AI intelligently hands off to your support team with full conversation context, then logs unanswered questions so you can optimize your knowledge base and site content.
REP identifies questions shoppers ask that the system cannot answer confidently. These are surfaced in a dedicated view, allowing you to close knowledge gaps quickly and improve both AI performance and website clarity.
Rep AI drives 10-30% conversion lift in the first 30 days
We guarantee at least 5X ROI in your first month or your money back. No risk, just results.