We are Rep
Helping e-commerce brands grow their revenue with personalized shopping assistance
Our customers see results at scale
Detect disengaged customers
Our AI automatically detects when customers are about to abandon your website and jumps in to offer real-time assistance.
- Identify drop-offs seconds before they happen and act on them
- Detect customer hesitations and “Dead-ends”
- Understand customer behavior patterns
Improve customer engagement
Engage with contextual assistance
With the context of where the customers are in the sales funnel, our AI runs on autopilot and proactively approaches them offering personalized help
- Proactively approach disengaged customers with the relevant resources
- Personalized shopping assistance in real-time
- Make purchasing decisions a no-brainer for buy-ready customers
- Contextual conversations that push shoppers to checkout
Increase conversion rate
Convert with sales conversations
Persuade on-the-fence shoppers to convert, from recommending products to tackling last-minute friction points in the sales funnel.
- Help customers find the right product for them
- Soothe hesitations and tackle purchasing objections
- Drive contextual conversations that push shoppers to checkout
- Deliver personal experiences to keep customers coming back
Rep improves your customers’ journey at scale
Reduce customer support tickets
Delight customers 24/7
Our AI-powered sales associates work around the clock to create an in-store experience online – answer questions, deliver resources, and drive sales 24/7.
- Deliver support at the exact moment a customer needs it
- Easily hand-off to a live human agent when necessary
- Share valuable resources and information about orders, returns, and shipping
- Address negative customer experiences ASAP
- Access real customer feedback about your shop and products
Increase AOV with contextual offers
Serve personalized product recommendations and relevant, in-the-moment upsells to create a slick shopping process.
- Create a guided shopping experience from start to finish
- Highlight personalized deals and product recommendations
- Reward your best customers with exclusive offers and discounts
- Use the opportunity to upsell just before checkout
Upgrade your existing capabilities
Integrate with your e-commerce stack
Connect Rep to your existing tech stack to make your AI sales associate even smarter.
- Integrate with your helpdesk solution to enable a human hand-off for complex situations
- Hook up your email/SMS provider so your AI can subscribe customers to your mailing lists
- Connect review providers so your AI can give recommendations with social proof
Don’t just take our word for it. Meet our brands:
Rep has earned our strongest endorsement for the quality of their work
For their customer engagement. With a huge catalog of coffees, teas, and merchandise, we needed the ability to direct customers to the right product more efficiently than simple filters could accomplish.
Marketing Manager, Fresh Roasted Coffee
Rep’s AI sales assistant helped us effectively relate our story —and gain loyal customers!
Our brand, They New York, had phenomenal results when it came to in-person sales, but our online presence was lacking. We weren’t able to leverage our story the way we did in the brick-and-mortar arena. Implementing Rep’s AI chatbot helped us change all that.
COO, They New York
‘Rep’ made it so easy to create a personal communication channel with our customers!
With our online store, we wanted to interact with clients one-on-one, we wanted to have personal relationships with our clients the same way that a brick-and-mortar store would have. Rep made it as easy as messaging a friend and we increased sales and improved the customer experience on the website.
Our conversion rate has increased exponentially
The AI salesperson is able to answer any product-related questions and recommend products that are best suited for the customer. By helping out with basic questions Rep was able to reduce customer support tickets. Not to forget that the conversion rate has increased exponentially.
Co-founder and CXO, Underoutfit
It’s a great tool for any e-commerce business looking for an easy-to-use customer service solution
Since implementing, we’ve seen an increase in checkout conversion with visitors who interact with the on-site solution and continue to improve triggers and flows based on data gathered.
E-commerce Manager, Zavi
We got the results and were pleased to see a 15% uplift in revenue per session.
The most amazing thing about that is we launched with a minimal product, with the many optimizations to come we are excited about the long term.
Managing Director, Herbaly
We are seeing very positive results across our major KPI’s, and the implementation and ongoing optimization has required very little effort on my end
My experience with Rep has been great. I can keep focusing on the other aspects of my business and feel comfortable knowing that Rep is doing everything they can to keep improving our results.
eCommerce Manager, Ritual Zero Proof
How it works
Connect your store in 1 click
Integrate Rep with your e-commerce store, and our AI will automatically convert your entire product catalog into sales conversations.
Collect customer behavioral data
Unlock valuable insights and use real-time behavioral analysis and deep segmentation to engage shoppers at all stages of the funnel.
Convert visitors into loyal customers
Proactively approach shoppers with personalized and contextual conversations that keep them coming back for more.