Your Rep AI Product Updates October 2024

Team REP

We’re thrilled to share some powerful new updates to help you optimize your store’s performance and provide an even better experience for your customers. Here’s what’s new:

Proactive Sales Skills: AI that Seals the Deal

Our new Proactive Sales Skills help you engage each shopper with the right message at the perfect moment, just like your best sales rep. In addition it provides tailored answer capsules according to the context and the data on the page.

You can easily train it for key events, customize its tone, and guide it to promote specific products. Read more about it on our blog

A laptop displaying a website dashboard for Proactive Sales Skills showcases various user metrics like open rates and clicks. Red arrows highlight the course title and an option labeled Add AI Instructions, demonstrating how integrating an AI Concierge can enhance the eCommerce experience.

Check out your Proactive Sales Skills

Support Skills: Let AI Handle the Hassle

Our new Support Skills let you automate common support tasks, boosting your store's customer service while saving you loads of time.

Your AI concierge can handle order cancellations, returns, exchanges, status updates, delivery changes, (and soon, subscription modifications) —all through a seamless, human-like conversations with your shoppers. It’s a game-changer for efficiency and customer satisfaction.

An intuitive user interface for eCommerce support skills: cancel order, change order address, check order status, and manage cancellations. An overlay offers detailed options for configuring the cancellation process while an AI Concierge assists in streamlining support ticket resolution.

Activate Support Skills

New Support Performance Analytics

We know how important it is to stay on top of your store's performance and we always keep updating our data points to give you any visibility you might want. That's why we have two great new ones for you:

1. Deflected support tickets - Here you can see shopper conversations that started by clicking the Rep AI's chat icon proactively and fully were managed fully by the AI concierge.

2. Potential savings from ticket reduction - This qualitative data point is calculated as a market benchmark of of $6 per ticket, times the number of AI-resolved shopper-initiated conversations.

Head over to your analytics dashboard in the Rep console, to check out your numbers