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As a Rep Customer Success Manager, you will be responsible for deploying the Rep platform, and building relationships established direct-to-consumer brands. This role oversees the lifecycle of customers including on-boarding, education and training, troubleshooting, identifying opportunities, and ensuring customer retention and renewal

You will be instrumental in shipping new, value-driving capabilities to the world’s fastest-growing direct-to-consumer brands, while also working to improve our existing offering. You’ll be working with the founders and the product manager day to day, to build the next innovative channel for eCommerce brands.

You will:

  • Manage client accounts on all levels: business, product, and ongoing support
  • Be responsible for the onboarding, adoption, advocacy, and renewal
  • Work closely with customers to understand their business challenges and recommend creative strategies to increase value with Rep
  • Provide training and education on Rep platform and new features through demos and on/off site training
  • Building a full process of onboarding clients and full feedback cycle to Rep team


  • 3+ years of successful experience in client management
  • Experience of working with e-commerce and other website platforms. Preferable knowledge (usage or implementation experience) with any of the following eCommerce platforms: Demandware, Magento, Shopify, Bigcommerce, WooCommerce, or other proprietary or custom solutions
  • Expertise presenting concepts and vision to senior teams and influencing their strategic thinking
  • Ability to communicate technical concepts to technical and non-technical audiences
  • Solid understanding of Salesforce and particularly email marketing
  • Strong relationship skills, supported by strategic consulting skills and technical curiosity
  • Interest to become a product expert 
  • Experience working with multiple diverse accounts 

Preferred Requirements:

  • Experience of working with e-commerce and other website platforms 
  • Being introduced by a Rep team member is a plus!

Required Skills:

  • Native English level
  • Critical thinker and problem-solving skills
  • Team player
  • Good time-management skills
  • Great interpersonal and communication skills

Interested in joining the Rep Team?

Fill out the form below with the relevant details. We look forward to hearing from you!
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