How to Grow Your Ecommerce Business Podcast: Grow Your eCommerce Sales with Rep AI - AI Chatbot for Shopify

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This blog is based on insights shared by Rep AI's founders Yoav Oz and Shauli Mizrahi during their guest appearance on the "How to Grow Your eCommerce Business" podcast with Trevor Ginn.

Why eCommerce Needs a Revolution

“In eCommerce, nothing has really changed in the last 15 years—it's still a catalog with a search bar. But customers and technology have changed dramatically. We wanted to bring the human experience of in-store shopping online.”

This realization sparked the creation of REP AI, a plug-and-play solution designed to solve a major gap in online shopping: the lack of human interaction. In physical stores, shoppers can ask questions, get advice, and feel confident in their purchases. REP AI replicates this experience online, seamlessly guiding customers at every step of their journey.

What is REP AI?

“It’s not just a chatbot—it’s an AI sales and support concierge that drives conversations to increase conversions and basket size.”

At its core, REP AI is a behavioral AI platform that detects when shoppers are disengaged and steps in to re-engage them with personalized, contextual conversations. From recommending the perfect pair of shoes to answering product-related questions or assisting with post-purchase support, REP AI acts like a digital salesperson who knows exactly what the shopper needs.

How It Works

“Our AI detects when shoppers lose interest and engages them in real time, offering personalized assistance based on where they are in the shopping journey.”

Using advanced machine learning, REP AI analyzes shopper behavior—what pages they’ve browsed, what products they’ve added to their cart, and even where they came from (e.g., Google ads, Facebook campaigns). This enables it to craft perfectly timed messages that guide shoppers to the right products or even upsell complementary items.

The Results Speak for Themselves

“We see 10-20% sales uplift and 90-95% reduction in customer support tickets, translating to 20-30x ROI for our customers.”

REP AI doesn’t just stop at increasing conversions. It’s designed to address multiple pain points for eCommerce businesses, from reducing customer service inquiries to boosting average order values (AOV). Whether it’s helping a shopper find the perfect accessory or resolving a “where’s my order” query, REP AI consistently delivers results that matter.

Why Merchants Love It

“Our AI specialists help merchants optimize their accounts and even uncover missing information from shopper questions—helping them refine product descriptions, policies, and pricing.”

Beyond its immediate impact on sales, REP AI provides actionable insights for merchants. By analyzing shopper interactions, the platform identifies gaps in product descriptions, unclear policies, or opportunities to improve pricing strategies. This added value helps merchants create better overall experiences for their customers.

Customization Tailored to Your Brand

“The AI mirrors the tone of voice of the brand. If you're selling Renaissance products, it can even sound like a Renaissance gentleman. It's tailor-made for every merchant.”

Every brand has a unique voice, and REP AI ensures that voice is preserved. Whether your tone is playful, sophisticated, or anything in between, the platform adapts seamlessly to represent your brand authentically.

The Future of eCommerce is Conversational

“The first brands adopting AI today are the ones seeing better CX, better results, and better revenues. In a few years, AI will be the first screen for eCommerce.”

The shift toward conversational AI isn’t just a trend—it’s the future. With mobile shopping becoming the dominant platform, customers prefer quick, personalized interactions over clunky navigation. REP AI is leading this shift, setting a new standard for what online shopping can be.

A Vision for Tomorrow

“In five years, you’ll walk into a Nike store, and your phone will guide you to the right shoes, tell you your points balance, and even show you new arrivals—all powered by REP AI.”

The possibilities for REP AI go beyond websites. Imagine a world where the same AI that helps you shop online can enhance your experience in brick-and-mortar stores. From personalized recommendations to real-time inventory updates, REP AI is paving the way for a seamless omnichannel future.

Get Started Today

“It’s not just about selling more—it’s about giving shoppers the experience they’ve always wanted: personal, helpful, and seamless, every time.”

Ready to revolutionize your eCommerce business? REP AI is offering a 30-day free trial to help you see the difference for yourself. Visit hellorep.ai to learn more and start transforming your online store today.